FREQUENTLY ASKED QUESTIONS
When you order from JRat Custom Bikes, you can expect a high level of craftsmanship and attention to detail. However, due to the custom nature of our builds, each motorcycle may vary slightly from the images shown.
You can view your sales receipt by checking your email for the confirmation message we sent after your purchase. This email typically contains a PDF attachment or a link to access your receipt.
Reach out to our customer support team through email or phone to initiate the return process. Please provide your order number and details about the item you wish to return
Yes, we typically restock items that are indicated as “out of stock.” However, the availability and timing of restocks can vary based on demand and supplier schedules.
You can ship your order to any address of your choice, whether it’s your home, office, or another location. During the checkout process, you’ll be prompted to enter your shipping address.